Privacy Policy

1. Commitment to Client Privacy

AUREN ("we", "our", "us") operates with quiet discretion. We believe your personal data, shopping preferences, and sizing measurements deserve the highest standard of confidentiality. We do not sell, rent, or trade your personal data to third-party marketing brokers.

2. Information We Collect

• Contact & Delivery Details: Name, delivery address, phone number, and email address required to deliver and verify orders.
• Garment & Sizing Profiles: Sizing preferences, alterations notes, and purchased variants to facilitate personalized reordering and client care.
• Payment Information: We do not store raw credit card numbers. All digital transactions are tokenized and processed securely through accredited payment gateways (SSLCommerz) with bank-grade encryption.

3. How Your Information Is Used

We collect and process personal data strictly for:

• Fulfilling orders, processing payments, and arranging courier transit.
• Conducting telephone order verification to prevent fraudulent orders and confirm fit.
• Providing real-time SMS tracking updates on your consignment.
• Facilitating doorstep size exchanges and return settlements.
• Sending occasional house communications if you subscribed to our newsletter.

4. Disclosure to Third Parties

Your details are disclosed strictly to necessary service providers:

• Courier Partners (Pathao, Steadfast): Delivery address, phone number, and consignment value for delivery and Cash on Delivery remittance.
• Payment Processors: Transaction tokens to complete bank settlements.

5. Data Retention & Deletion

You retain the right to request access to, correction of, or deletion of your personal account data at any time. To request a full data export or deletion, contact our client concierge at concierge@aurenbd.com.