Question 1

Why does your team call to verify every order?

Accepted Answer

We believe true luxury begins with precision. Our atelier team calls you personally after checkout to verify your shoulder, chest, and waist measurements, ensure your delivery address is accurate, and answer any styling inquiries before your garments are steamed and dispatched.

Question 2

Can I modify my size or add items during phone verification?

Accepted Answer

Yes, absolutely. If you want to switch sizes, change a trouser hem length, or add a matching pocket square or shirt, our verification specialist will update your order directly on the phone with live pricing and stock adjustments.

Question 3

Do you take orders via WhatsApp, Facebook, or phone?

Accepted Answer

Yes. You may place orders through our website, or directly with our client concierge over WhatsApp or telephone. Our team logs manual orders into the same secure queue with identical tracking and delivery protocols.

Question 4

How do AUREN garment sizes compare to international sizing?

Accepted Answer

AUREN pieces are cut with modern tailored proportions designed for comfort in the tropics. They fit true to size. If you normally wear a European 40 or US Medium, our Medium will fit seamlessly. Check our detailed Size Guide or consult our concierge for personalized guidance.

Question 5

What if an ordered piece does not fit me as expected?

Accepted Answer

We offer an effortless 7-day doorstep size exchange across all 64 districts in Bangladesh. Our courier delivers the replacement size to your doorstep while retrieving the original item. There is zero stress.

Question 6

Do you offer custom tailoring or alterations?

Accepted Answer

For trousers, we provide complimentary hem length adjustments upon request during phone verification. For bespoke and made-to-measure suiting, contact our concierge to schedule a private studio consultation in Dhaka.

Question 7

What are the delivery timelines and charges?

Accepted Answer

Within Dhaka Metropolitan: 24 to 48 hours for ৳80. Outside Dhaka (all 63 districts): 48 to 72 hours for ৳150. All orders over ৳5,000 enjoy complimentary insured delivery across Bangladesh.

Question 8

Which courier services do you use?

Accepted Answer

We partner with Pathao Express, Steadfast Couriers, and dedicated private express couriers to guarantee safe, tracked, and insured delivery of every garment.

Question 9

Can I track my consignment in real time?

Accepted Answer

Yes. You will receive an automated SMS with your tracking link as soon as your parcel is dispatched. You can also view live delivery milestones directly at our online Track portal using your secret tracking link.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) nationwide, bKash, Nagad, Rocket, as well as Visa, Mastercard, and American Express. All digital payments are processed through bank-grade encrypted SSLCommerz gateways.

Question 11

Is Cash on Delivery available outside Dhaka?

Accepted Answer

Yes. Cash on Delivery is available across all 64 districts in Bangladesh. You may inspect the package exterior at your doorstep before payment.

Question 12

How do refunds work if I return an item?

Accepted Answer

You can choose between instant AUREN store credit (valid indefinitely across all drops) or a refund to your original payment method (bKash/Nagad within 3-5 days; Credit Card within 7-10 business days).

Frequently Asked Questions

Ordering & Verification

Sizing & Measurements

Delivery & Shipping

Payments & Security

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